MetadataΒΆ

You can also return other metadata. This metadata will be displayed in Coach, next to the evaluation information when in an evaluation. The format of this metadata must adhere to the following json schema:

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{
       metadata:
         [
           {
             "label" : "Policy No",
             "value" : "23126603039",
             "field" : "policy_no",
             "type" : "number"
           },
           {
             "label" : "Notes",
             "value" : "Caller said they were happy with resolution",
             "field" : "call_notes",
             "type" : "string"
           }
         ]
     }

The above metadata json must be inserted into the returning RecordingInfo.Metadata object property. There is no limitation on the amount of metadata you supply.

This is how the above looks in the Evaluation form:

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